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FAQ
Frequently asked questions
General
Our self-service concept allows brides to explore and try gowns freely, at their own pace — without sales talk or pressure. You manage your fitting experience yourself, with our guidance available when needed..
Yes, fitting with appointment booking is suggested and will be prioritized, to ensure comfort and privacy. You can easily book your preferred date and time online. Walk-ins are welcome too but fitting will be subjected to availability.
Each session will lasts 90 minutes, giving you plenty of time to explore, try on, and enjoy the process. Be sure to be on time, session will end after 90 mins of the booked timing.
There is no limit on number of gowns to try. You may try as many as you like within your 90 mins session.
Yes! Bring up to 2 guests with you for the fitting session. You will need help from your friend/family/fiance to put on the gowns for you as this is a self-service fitting.
You can confirm your choice on the spot or take some time to decide. When ready, you may secure your gown directly at our self-check out kiosk — just a few taps to complete your reservation.
The system will guide you through the deposit and gown reservation process, ring the bell if you need assistance from us.
We recommend bringing:
• Nude undergarments
• Nubra or strapless bra
• High heels (for dress length reference)
• Hair tie or clip
• Power bank / phone (for photos)
• Friend/Family to help with fitting
Of course! Feel free to capture your moment. We encourage you to take photos to review your favorites later.
You can simply select additional gowns directly from the racks within your session time — quick and easy.
Yes, we offer both rental and purchase options depending on gown availability. Details will be shared after your fitting.
Yes. Basic alteration services are available for selected gowns at an additional cost.
Yes, you can reschedule or cancel your booking at least 24 hours before your session via the confirmation link or by contacting us directly.
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